I have posted a document attached here about this. I hope the Google search can find the information. It might help save a few hours for those trying. The linked pdf has the same text as below, plus a set of screen shots showing some of the process and the end screen. Here is the link again. Except for this issue, I think the printer is really good and the setup was otherwise pretty automatic. I have tried lots of these A3 printers and this one definitely leads the pack. The software is very well done.
The issue is making the new Epson printer send the scan directly to email. The trick with Apple is that you need an "app specific password" which is complicated if you are a novice because you also have to have "two factor authentication" and then use THAT special password for the EPSON login setup screen. ** As an afterthought, I saw that the instructions from the Apple link I was given from Telstra Platinum Support includes the App Specific Password retrieval in the email RECEIVE instructions so if you don't receive (as in a printer setup) then you have skipped that part and the SMTP send is not set up! At least that is my excuse, **
So here is some information about all that. To speed you, here is a setup screen from the printer control panel:
Email from Epson WF-7840 Printer
(This might take an hour or so!!)
First, Install the Printer Completely
Then Get App Specific Password from your iCloud screen.
In Windows 10 I do these steps:
You need to have iCloud for Windows ( https://support.apple.com/kb/HT201391 )
You need to have TWO FACTOR AUTHENTICATION set up
go to iCloud.com and log in with your password and then with the authentication from your iPhone
Go to Security section and then generate an APP SPECIFIC PASSWORD, give it a name so you know what it is.
NOTE: THIS NUMBER IS GOING TO BE YOUR PASSWORD IN THE EPSON SCREEN
Have you Installed the Printer Completely?
Now, find the IP address of your printer ( mine is 192.168.0.125 ). You can probably get this from printing out the network status on the printer maintenance sheets or on the control panel go to Settings/Network Settings/Network Status/Wired Lan Wifi Status
Now on the PC, log in to the printer and enter a username and password (these are blank initially). If you change things from the PC, you might be timed out and you need to go back in and enter again.
NOTE: But you can change these settings on the control panel too:
On the PC now log into the printer control at the IP address ( as I said, mine is http://192.168.0.125 Yours will be different. If you see a security warning don’t worry it is inside your own house.)
Now you should be in the printer administration screens
Go to the Tab “Network” and then on the left side column choose Email Server/Basic
Fill in the details and instead of your usual password, put in the “App Specific Password” which you see on the iCloud Screen.
Go into the printer administration or do this from the Printer Control Panel.
Fill in the screens as shown here: The information is as follows:
(SEE LAST IMAGE ATTACHED ABOVE or in linked PDF)
SMTP AUTH / email@example.com / the app specific password / firstname.lastname@example.org / smtp.mail.me.com / 587 / STARTTLS / Disabled /